Sign-in and security

Manage your profile, password, two-factor authentication and Google sign-in, or delete your account.

These settings belong to your account and apply in every workspace. Find them under Account in Settings.

Sign in with your email address and password, or select Continue with Google. Select Forgot password? on the sign-in page to get a reset link by email.

New accounts must verify their email address before using eSignStack.

If your organization uses eSignStack through a platform, you may sign in from your platform's app instead. See Platform sign-in.

Profile

Settings → Profile has your name, email address and saved signature.

Name and Email address: select Save after editing. If you change your email address, you need to verify the new one. We send a link to it.
Signature preferences: save a signature and initials to reuse when you sign. Select Remove to clear one.

Settings → Appearance sets the theme on this device: Light, Dark or System.

Password

Open Settings → Security. You're asked to confirm your password before the page opens.

Under Update password, enter your Current password, then a New password twice, and select Save password.

If you signed up with Google and never set a password, use Forgot password? on the sign-in page to create one.

Two-factor authentication

Two-factor authentication asks for a code from an authenticator app each time you sign in.

In Settings → Security, select Enable 2FA.
Scan the QR code, or enter the setup key, in your authenticator app.
Enter the 6-digit code from the app and select Confirm.

After it's on, select View recovery codes and store them in a password manager. Each recovery code works once. If you lose your device, select login using a recovery code on the sign-in screen. Select Regenerate codes to replace the whole set.

Select Disable 2FA to turn it off.

Two-factor authentication also applies when you sign in with Google.

Continue with Google appears on the sign-in and sign-up pages.

If your Google account is already connected, you're signed in to that account.
If not, and your Google email matches an eSignStack account, Google is connected to it and you're signed in. The Google email must be verified.
If no account uses that email, a new account is created and verified.

Connect or disconnect Google

In Settings → Connected accounts, select Connect Google and choose a Google account. It can use a different email address from your eSignStack account. The page then shows Connected as with the Google email.

Select Disconnect to remove it. You can still sign in with your password, or reset it by email if you don't have one.

A Google account can only be connected to one eSignStack account.

Delete your account

In Settings → Profile, under Danger zone, select Delete account and enter your password.

Deletion is blocked while something still depends on your account:

A workspace you own has other members or pending invitations. Transfer ownership or cancel the invitations first. See Workspaces and members.
You've sent an envelope, or one has been sent from a workspace you own. Sent and completed envelopes and their history are kept, so contact support. This includes Sandbox envelopes, which you can remove with Delete sandbox data.
You created templates, folders or other records in a workspace you don't own. Contact support.
You're the only admin of a platform. Add another admin first.

Deleting your account ends your subscription immediately, without a prorated credit. On Platform, any unbilled extra API envelopes go on a final invoice. If the subscription can't be cancelled, nothing is deleted and you can try again.

Deletion can't be undone.